Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: February 11, 2026
1. Introduction
Welcome to KindSquare ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.
2. Information We Collect
Account Information
When you create an account with KindSquare, we collect:
- Your name
- Email address
- Role (Volunteer or Coordinator)
- Organisation affiliation (for Coordinators)
Commitment Data
When you participate in volunteer commitments, we collect:
- Commitment preferences and availability
- Skip notifications and reasons
- Communication with coordinators
Usage Information
We automatically collect certain information when you use our service:
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Provide our service: Create and manage your account, facilitate volunteer commitments, and send notifications
- Communicate with you: Send reminder emails, skip notifications, and coverage alerts
- Improve our service: Analyze usage patterns, fix bugs, and develop new features
- Ensure security: Protect against fraud, abuse, and unauthorized access
4. Information Sharing
We share your information only in limited circumstances:
With Organisation Coordinators
When you commit to a volunteer role, coordinators of that organisation can see your name, email, and commitment status. This is necessary to coordinate volunteer activities.
With Service Providers
We use trusted third-party services to operate KindSquare:
- Supabase: Database hosting and authentication
- Resend: Email delivery service
- Netlify: Application hosting and deployment
These providers are contractually obligated to protect your data and use it only for providing services to us.
We Never
- Sell your personal information to third parties
- Share your data for advertising purposes
- Use your information for purposes other than stated in this policy
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
- Access controls: Only authorized personnel can access user data
- Regular audits: We review our security practices regularly
- Secure infrastructure: We use reputable hosting providers with robust security
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access Your Data
You can view and download your personal information by logging into your account or contacting us at hello@kindsquare.com.
Update Your Information
You can update your account information at any time through your profile settings.
Delete Your Account
You can request account deletion at any time. This will permanently remove your personal information from our systems. Note that some information may be retained for legal compliance purposes.
Opt Out of Emails
You can unsubscribe from marketing emails using the link at the bottom of each email. Note that you cannot opt out of essential service emails (like commitment reminders) while maintaining an active commitment.
GDPR Rights (For EU Users)
If you are in the European Union, you have additional rights:
- Right to data portability
- Right to object to processing
- Right to restrict processing
- Right to withdraw consent
7. Cookies and Tracking
We use cookies and similar technologies to provide and improve our service:
Essential Cookies
Required for authentication and basic functionality. You cannot disable these if you want to use KindSquare.
Analytics Cookies (Optional)
Help us understand how users interact with our service. You can disable these in your browser settings.
8. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide you service
- Required by law or regulation
After you delete your account, we will delete or anonymize your personal information within 90 days, except where we are legally required to retain it.
9. Children's Privacy
KindSquare is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for material changes)
- Displaying a prominent notice on our website
Your continued use of KindSquare after changes become effective means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@kindsquare.com
- Support: support@kindsquare.com
We will respond to your inquiry within 48 hours during business days.